Topic

customer service

2 posts

Chick-fil-A Says No to Drive-Thru AI: 7 Customer Service Lessons for Small Businesses

Chick-fil-A's CEO told CNBC the chain won't use AI to take drive-thru orders, and the debate over bots that block access to a person kept trending this week. What was said, what Verint's and Alchemer's surveys show, what California's AB 1609 asks of big companies, and seven customer service steps for small businesses.

8 Oct 20267 min read

What Is the Personal Agent Protocol for Small Shops?

Meta and Sierra announced the Personal Agent Protocol on Oct. 6, an open standard for how personal AI agents like Muse sign in and get tasks done with businesses, backed by Shopify, Stripe and Walmart. What it does, what's still missing, how agents already call businesses, and seven steps for small businesses.

8 Oct 20267 min read